COMEDY AND MUSIC DINNER

COMEDY AND MUSIC DINNER

INTRODUCTION

The evaluation emphases much on communication problems and team work. Farrelly, F., Quester, P., & Mavondo, F. (2003) believes that service providers’ communication skills show a vital part in persuading optimistic/effective relations among client and worker, a significant sign of a client oriented service employee.

COMMUNICATION AMONG STAKEHOLDERS

According to the researcher communication is basically the act of conveying data from one place to another Sharma, N., & Patterson, P. G. (1999). During the events there was communication problems between service provider and clients because the intention was that customers were supposed to be served at their respective tables but it wasn’t like that because some customers where taking their order directly from beverages station. Communication is vital to achieve understanding between the various stakeholders and interest groups involved.

TEAMWORK

Teamwork is defined by Scarnati (2001, p. 5) “as a helpful procedure that lets typical individuals to attain unusual outcomes”. Harris & Harris (1996) also explain that a team has a mutual aim or drive where crew members can improve effective, mutual relationships to succeed team goals. At this functions there was a good teamwork among service provider because we were able to assist others where necessary without being difficult e.g. during clearing tables and shut down of the events.

REFERENCE LIST

Farrelly, F., Quester, P., & Mavondo, F. (2003). Collaborative communication in sponsor relations. Corporate Communications: An International Journal, 8(2), 128-138.

Harris, P. R., & Harris, K. G. (1996). Managing effectively through teams. Team Performance Management: An International Journal, 2(3), 23-36.

Scarnati, J. T. (2001). On becoming a team player. Team Performance Management: An International Journal, 7(1/2), 5-10

Sharma, N., & Patterson, P. G. (1999). The impact of communication effectiveness and service quality on relationship commitment in. [Article]. Journal of Services Marketing, 13(2/3), 151.